Please reach us at pawsathomepetcare21@gmail.com if you cannot find an answer to your question.
Our owner has been serving the community since 2017!
We are a licensed & insured business in the state of Illinois. Every team member is certified in Pet First Aid and CPR, and has gone through training in animal behavior and pet care.
We accept cash, check, PayPal, or credit card.
Short answer- no! However we do require a complimentary Meet and Greet to meet the pet(s) before beginning services to see if we are a good fit.
As soon as you know you will be needing services, please let us know! We try hard to accommodate the needs of all clients, but we do function on a first come, first served basis.
Absolutely! Our pet care professionals will update you after each visit. They will include photos and/or videos and details about the visit.
At Paws at Home, we know life happens, and the need for cancelations does occur. Because we do reserve spaces for clients who book in advance and turn away other potential clients, we kindly ask that if you need to cancel for any reason please let me know as soon as possible.
If a cancelation occurs within 3 days of the scheduled date for services, a cancelation fee of 50% of the booked service will apply. Payment will be required before booking any further services.
We take the comfort, health, and safety of the pets in our care very seriously. If your pet needs medical attention and you are unavailable, your emergency contacts can help us make health care decisions for your pet. Please make sure to communicate with your chosen emergency contacts and ensure that they are comfortable performing these tasks for you and your pet should the need arise.
Your pet(s) comfort and care are our top priority! We pride ourselves in providing professional- level care. We know how nerve-wracking it is to trust your pet's care with someone else. While your pet is in our care, they are treated as our own. You will receive daily updates with photos and videos throughout your absence, and you are welcome to contact us to check-up on them as well!
Hopefully we don't run into this, but if it does happen, your pet care professional will contact you first and foremost. If you are not available, we will contact your emergency contacts. From there, we will try to use your primary veterinarian if your pet needs medical care. If your vet is not in close proximity and/ or unavailable we will use the owner's personal vet, Associated Veterinary Clinic in Washington, or one of the emergency vet clinics in the area. We will be in constant contact before, during, and after any treatment is done.
Paws at Home Pet Care, LLC - All Rights Reserved.
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