FREQUENTLY ASKED QUESTIONS

Our scheduling software will send you an alert when your sitter has arrived at your home. You will receive a detailed report and pictures at the end of the visit. If, for some reason, your sitter is running late, the software will promptly alert management, and our backup plans will be activated. You can rest easy knowing every visit will be completed, and your pets will be taken care of.

For M-F daily walks and check in visits, you will be assigned the same pet sitter each day. We do have back up sitters, and use them as needed when your primary sitter cannot make it. For vacations, we work as a team. This ensures that backup support is available in case one of our sitters encounters an emergency, guaranteeing uninterrupted care for your home and pets. During the meet and greet, a member of the team will familiarize themselves with your pets’ needs and care routine. This information is passed along to all members of your pet care team, who stay in constant contact for the duration of your trip, ensuring the utmost care for your home and pets. We provide a complimentary initial meet and greet. However, if meeting all team members is important to you, you can arrange additional 30-minute introductions at a cost of $21 per session. All visits are scheduled based on employees’ availability, resulting in multiple team members attending to your pets. This offers the benefit of extra vigilance and care for both your pet and home.

After 5 years in business, we have experience with all types of animals. There aren’t many animals we don’t care for. We care for dogs, cats, birds, fish, guinea pigs, geckos, ferrets, rabbits, bearded dragons, and even common farm animals such as horses, donkeys, and goats. Don’t see your animal listed above? Just ask!

We customize our services to meet the needs of your home and pets. We do require that dogs are visited at least 3 times a day. Some clients, especially those with puppies, may choose 4-5 visits per day. In addition, cats require at least 1 visit per day. We do not provide every other day visits for cats. While some cats are very self-sufficient, accidents happen. We want to make sure they receive care at least once per day to ensure they are safe, healthy, and haven’t accidentally locked themselves in a room without food or water!

Your pet’s comfort and safety are our top priorities. Our sitters follow a thorough checklist to maintain your pet’s routine during each visit. We adhere to the following standards during our visits:

-Verify gate security before letting dogs outside.
-Supervise outdoor playtime.
-Prevent dogs from interacting with other dogs during neighborhood walks for their safety.
-Clean muddy paws before letting dogs back inside.
-Offer fresh water after walks and outdoor play.
-Oversee feeding to prevent choking hazards.
-Comply with any special dietary requirements.
-Utilize double-leashing for at-risk dogs to ensure their safe return.
-Our sitters are certified in Pet First Aid and CPR.

In case of emergencies, we’ll transport your pet to a veterinarian. While our preference is to use your preferred vet, we may need to visit the nearest 24-hour emergency vet depending on availability or the nature of the emergency.

We understand that each pet is unique and allow them to guide the level of interaction with our team. If your pet is timid, we’ll sit quietly and give them time to become comfortable. We’ll never push your pet out of their comfort zone.

We’ll promptly share any concerns with you. If we’re unable to reach you, we’ll communicate with your designated emergency contact.